NotebookLand has great customer service

by Lee Hopkins on August 24, 2005 · 2 comments

in Uncategorized

notebookI’ve blogged about them before, just never mentioned their name.

NotebookLand in Adelaide is the retailer where I bought the notebook that has given me such grief.

I’m not sure I would buy a notebook from their supplier again, because I worry that I might get another ‘Monday morning’ build.

But then again, I might use NotebookLand again because of their excellent level of customer service.

Each time I have been in to see them the two folks there (Ben and Craig) have bent over double to solve my problem. I’m not sure the manager would (I have blogged about his customer service skills before), but certainly his two employees are great.

Having read the various posts about Dell across the blogosphere – both positive and negative – I am not sure I would dismiss a small manufacturer (such as NotebookLand’s supplier) just because they are not a ‘name’ brand. For me it comes down to price and level of customer service — and if the service is great, I am more likely to build a positive relationship with them and become a repeat buyer.

So who knows – I may indeed purchase more kit from them at some future time. Certainly the customer service I have received has impressed me.

Oh, and they informed me today that their website is undergoing a major overhaul (hopefully getting rid of that awful music). Don’t use the support email address on the website – it doesn’t work. Just use the sales email address.

  • http://allanjenkins.typepad.com/ Allan Jenkins

    Just to be fair to Dell… my article was about my drifting away from them because of the buzz I was hearing. I’ve never owned one of their products, and my friends who do seem satisfied.

    Laptops and PCs are a commodity, so you can only “brand” the ease of purchase, delivery, and service. That’s where Dell seems to be stepping down… Bad sign.

    What’s worse for them is that I was warned off…. they didn’t get a chance to make the sale.

  • http://allanjenkins.typepad.com Allan Jenkins

    Just to be fair to Dell… my article was about my drifting away from them because of the buzz I was hearing. I’ve never owned one of their products, and my friends who do seem satisfied.

    Laptops and PCs are a commodity, so you can only “brand” the ease of purchase, delivery, and service. That’s where Dell seems to be stepping down… Bad sign.

    What’s worse for them is that I was warned off…. they didn’t get a chance to make the sale.

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