Comments on: NotebookLand has great customer service http://www.leehopkins.net/2005/08/24/notebookland-has-great-customer-service/ innovative communication for innovative communicators Tue, 07 Feb 2012 15:39:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Allan Jenkins http://www.leehopkins.net/2005/08/24/notebookland-has-great-customer-service/comment-page-1/#comment-64 Allan Jenkins Wed, 24 Aug 2005 15:03:55 +0000 http://leehopkins.net/2005/08/24/notebookland-has-great-customer-service/#comment-64 Just to be fair to Dell... my article was about my drifting away from them because of the buzz I was hearing. I've never owned one of their products, and my friends who do seem satisfied. Laptops and PCs are a commodity, so you can only "brand" the ease of purchase, delivery, and service. That's where Dell seems to be stepping down... Bad sign. What's worse for them is that I was warned off.... they didn't get a chance to make the sale. Just to be fair to Dell… my article was about my drifting away from them because of the buzz I was hearing. I’ve never owned one of their products, and my friends who do seem satisfied.

Laptops and PCs are a commodity, so you can only “brand” the ease of purchase, delivery, and service. That’s where Dell seems to be stepping down… Bad sign.

What’s worse for them is that I was warned off…. they didn’t get a chance to make the sale.

]]> By: Allan Jenkins http://www.leehopkins.net/2005/08/24/notebookland-has-great-customer-service/comment-page-1/#comment-4505 Allan Jenkins Wed, 24 Aug 2005 15:03:00 +0000 http://leehopkins.net/2005/08/24/notebookland-has-great-customer-service/#comment-4505 Just to be fair to Dell... my article was about my drifting away from them because of the buzz I was hearing. I've never owned one of their products, and my friends who do seem satisfied. Laptops and PCs are a commodity, so you can only "brand" the ease of purchase, delivery, and service. That's where Dell seems to be stepping down... Bad sign. What's worse for them is that I was warned off.... they didn't get a chance to make the sale. Just to be fair to Dell… my article was about my drifting away from them because of the buzz I was hearing. I’ve never owned one of their products, and my friends who do seem satisfied.

Laptops and PCs are a commodity, so you can only “brand” the ease of purchase, delivery, and service. That’s where Dell seems to be stepping down… Bad sign.

What’s worse for them is that I was warned off…. they didn’t get a chance to make the sale.

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