Notebook data now back in my hands

by Lee Hopkins on November 25, 2005 · 8 comments

in miscellaneous

The Allan Jenkins interview coming shortly...

Having now realised the depth of my frustration over my notebook’s (non) performance, to his credit the manager of Notebook Land in Adelaide has sent my notebook off to the senior tech at the manufacturer/supplier for a thorough investigation. Yeah! Perhaps now they can get to the bottom of why it feels like I bought a ‘Monday Morning’ assembly.

He has even read all of the various posts I’ve made over the last 9 months about my notebook, both on this and my old blog, even the ones where I didn’t mention his company’s name, and to his credit has decided that customer service must be the winner in this instance.

So, at his own expense, he has copied all of my hard drive data across to an external drive and given it to me (of course, I’ll return the drive once I have my notebook back). He took my comments about the service levels on the chin and definately wants to keep this particular customer happy. Which in turn I am happy about.

It means that my notebook is out of operation for another two weeks (sigh), but at least I have access to my old data so I am furiously loading all my necessary software (GreatReader, iPodder, OneNote, Outlook, Skylook, WaxMail inter alia) onto the spare pc at home and rebuilding all my links.

It also means that the promised interview with Allan Jenkins can now go ahead — I just have to edit the front of the interview (you know, tone down the introduction to Allan, delete his voice and just keep mine, that sort of thing) and I can post it. God willing, that will happen this weekend.

And stay tuned for more news about another exciting interview with one of the ‘greats’ of business communication and a personal hero (or perhaps heroine)…

Yeah! And thank you, Faisal at Notebook Land, for taking my disgruntlement seriously.

  • http://www.planetsab.de/ Sab

    Wow Lee, that sucks bigtime. At the moment, it’s hard to imagine living without my laptop (though I keep daily archives and weekly mirrors since my HD blew up on me). Just being without it…
    Congrats on the consulting gig, it is a result of your continued good hard work.
    Me being young and not so long out of university is faced with the fact that my gig might not be going on into 06. Will have to think of a scheme to use my blog for job hunting.
    Best to you
    sab

  • http://www.planetsab.de Sab

    Wow Lee, that sucks bigtime. At the moment, it’s hard to imagine living without my laptop (though I keep daily archives and weekly mirrors since my HD blew up on me). Just being without it…
    Congrats on the consulting gig, it is a result of your continued good hard work.
    Me being young and not so long out of university is faced with the fact that my gig might not be going on into 06. Will have to think of a scheme to use my blog for job hunting.
    Best to you
    sab

  • http://trafcom.typepad.com/blog donna papacosta

    Glad you’re back in the saddle, Lee. And congratulations on the consulting job. I know what you mean about feast or famine. Right now I’m working on a big RUSH project. ;-)

  • http://trafcom.typepad.com/blog donna papacosta

    Glad you’re back in the saddle, Lee. And congratulations on the consulting job. I know what you mean about feast or famine. Right now I’m working on a big RUSH project. ;-)

  • Lee

    G’day Sab! Sorry to read about the possibility that your paid gig might not last. Bummer! But you are a great student of this new medium, you show clearly how social media can work for a company, you have the network in place — surely it can only be a matter of time before you land something worthy of your talents!

    G’day Donna! Not quite back in the saddle (the home pc is veeeerrrrrry slow) but happy that I have my images and assorted other software, login details, passwords, etc, back.

    Good luck with the rush project — I hope they are paying you appropriately! And thanks for the funnies — just LOVED that one about the security guards not being able to say ‘mate’. Good on the pollies for putting the security company bosses back in their place and letting the guards again use the most common form of greeting in Australia.

  • Lee

    G’day Sab! Sorry to read about the possibility that your paid gig might not last. Bummer! But you are a great student of this new medium, you show clearly how social media can work for a company, you have the network in place — surely it can only be a matter of time before you land something worthy of your talents!

    G’day Donna! Not quite back in the saddle (the home pc is veeeerrrrrry slow) but happy that I have my images and assorted other software, login details, passwords, etc, back.

    Good luck with the rush project — I hope they are paying you appropriately! And thanks for the funnies — just LOVED that one about the security guards not being able to say ‘mate’. Good on the pollies for putting the security company bosses back in their place and letting the guards again use the most common form of greeting in Australia.

  • http://www.planetsab.de/ Sab

    Gee, you make me feel better already.:-)

  • http://www.planetsab.de Sab

    Gee, you make me feel better already.:-)

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