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Donna PepsiCola recently got frustrated with a local telemarketing firm.
At least Donna’s caller was local — in the last cycle of calls I had I was annoyed by Indians who barely were able to converse in English. All of which tapped into the outrage sparked 2-3 years ago when it was realised just how many call centre jobs were leaving Australia’s shores for the Indian sub-continent.
Whilst I fully sympathise with her, it did bring to mind a tv advert currently running for the RAA here in Adelaide.
In the advert the main character is annoyed by a telemarketer and tells the telemarketer that he has to hang up because he’s got to go down to the new deli (aka ‘delicatessen’ in some countries), at which the telemarketer says that he’s from New Delhi and our main character should look him up next time he’s in town and they could go grab a curry together.
Update:
TELSTRA has completed the initial phase of a massive overhaul of its $1.3 billion-a-year information technology operations that could see hundreds more jobs moved offshore to India.
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Yes, it’s amazing to learn that the person you’re speaking with is not only not in the same city, but not even on the same continent. Most times this isn’t a problem, but I do recall buying a service online one particular time. I needed the phone number I was purchasing to be in New York City. The person on the other end asked me, “What state is that in?”
Ok, then, I thought, so I guess you’re not in North America, eh?
Pet peeve: I consider myself good at deciphering accented speech, but there are times when I have no bloody idea what the caller is saying. WHY would someone who cannot speak English clearly be phoning English-speaking people? I don’t care how low the wages are, that’s just nuts.
Update:
TELSTRA has completed the initial phase of a massive overhaul of its $1.3 billion-a-year information technology operations that could see hundreds more jobs moved offshore to India. http://email.news.com.au/ct/click?q=24-8DZMIczYCx1jRICgfUex9oR8
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