BCR #29 – special edition about employee communications

by Lee Hopkins on January 30, 2007 · 13 comments

in bcr pod/vidcast,podcasting

Lee's Better Comunication ResultsG‘day and welcome to a special edition of Better Communication Results.

So what’s in today’s show?

Employee Communications — why they are so important!

This edition is being published as both an audio podcast AND a video podcast — and in two ‘flavours’ of that, no less!

Firstly, the audio — you can download or subscribe to my audio podcast feed and receive my audio podcast.

Video — you can subscribe to my video feed (for playing in iTunes or your video iPod, for example) or you can download the iPod friendly version OR the PocketPC-friendly version.

Cool, huh?

If the demand is there I might even set up a separate subscribe feed for each type, iPod and PocketPC.

Whichever way you want it (audio only, iPod or PocketPC) the edition is only 16 minutes long and worksafe — what a bargain!

…..

Resources:

Articles:
An article on employee communication that I wrote for the Forward blog

Books:
Tom Peters' Brand You 50Tom Peters’ Brand You 50 ::

Creating You & CoCreating You & Co by William Bridges ::

Corporate ConversationsCorporate Conversations by Shel Holtz ::

73 Ways73 Ways to improve your communication program by Jane Shannon

Blogs:
Shel Holtz ::
Ron Shewchuk ::
Les Potter ::
Steve Crescenzo

Websites:
IABC

Presentations:
My UniSA presentation late 2006 (pdf) / (powerpoint show – zip)


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  • http://www.author-izer.com/ Sallie Goetsch (rhymes with “s

    Hi, Lee.

    I listened to your podcast just after experiencing an example of the *lack* of employee communications. I was in Safeway buying groceries, and the steaks had a sticker on them saying “Take an extra 50% off the lowest price on the label. Discount will be applied at cash register.” The cashier, however, had never seen these stickers and hadn’t heard about them, so she didn’t give me the discount until I asked about it. Then she had to go get her supervisor and figure out what she was supposed to do, scan my Safeway club card again, scan the stickers, and give me my change. This left me hanging around for an extra 10 minutes or so and backed up the queue. You’d think Safeway’s management would have thought to tell the cashiers what to do when they instituted these new discounts, but apparently not. My cashier immediately explained the setup to the cashier in the next aisle, however, to make sure no one else would get held up.

  • http://www.author-izer.com Sallie Goetsch (rhymes with “sketch”)

    Hi, Lee.

    I listened to your podcast just after experiencing an example of the *lack* of employee communications. I was in Safeway buying groceries, and the steaks had a sticker on them saying “Take an extra 50% off the lowest price on the label. Discount will be applied at cash register.” The cashier, however, had never seen these stickers and hadn’t heard about them, so she didn’t give me the discount until I asked about it. Then she had to go get her supervisor and figure out what she was supposed to do, scan my Safeway club card again, scan the stickers, and give me my change. This left me hanging around for an extra 10 minutes or so and backed up the queue. You’d think Safeway’s management would have thought to tell the cashiers what to do when they instituted these new discounts, but apparently not. My cashier immediately explained the setup to the cashier in the next aisle, however, to make sure no one else would get held up.

  • http://ben.hamilton.id.au/ Ben Hamilton

    Just testing the comments box for Fred.

  • http://ben.hamilton.id.au/ Ben Hamilton

    Just testing the comments box for Fred.

  • http://fredscapes.nl/ Fred Zelders

    Lee,

    Thank you for this edition. It was IS great (as every edition). I enjoy the things you talk about and enjoy the way you talk about these things!

    The audio/video combi experiment is nice, at least as far as I am concerned. I listened to BCR #29 while walking the dog and back home I watched the video edition of BCR #29.
    Good to get the opportunity to see once in a while the person behind the voice. It also offered the opportunity to show the books you are talking about.

    I have another suggestion: Maybe once in a while you should try to create a enhanced podcast: http://www.jakeludington.com/project_studio/20051004_windows_media_enhanced_podcast.html).
    This offers the opportunity to embed images/pictures thus providing listeners/viewers with a walking tour of Websites, images or pictures associated with what you are talking about.
    This image-material can only be ‘consumed’ on an iPod or while playing with iTunes, HOWEVER it can be listened to any MP3 player of any brand.

    One comment: You talk about ‘Vidcast’ and ‘Audio Podcast’.
    I think/suggest you should use the -according to my humble opinion- proper term for the video edition: Video Podcast.

    Groeten uit Holland and … I’ll stay subscribed!

  • http://www.fredscapes.nl Fred Zelders

    Lee,

    Thank you for this edition. It was IS great (as every edition). I enjoy the things you talk about and enjoy the way you talk about these things!

    The audio/video combi experiment is nice, at least as far as I am concerned. I listened to BCR #29 while walking the dog and back home I watched the video edition of BCR #29.
    Good to get the opportunity to see once in a while the person behind the voice. It also offered the opportunity to show the books you are talking about.

    I have another suggestion: Maybe once in a while you should try to create a enhanced podcast: http://www.jakeludington.com/project_studio/20051004_windows_media_enhanced_podcast.html).
    This offers the opportunity to embed images/pictures thus providing listeners/viewers with a walking tour of Websites, images or pictures associated with what you are talking about.
    This image-material can only be ‘consumed’ on an iPod or while playing with iTunes, HOWEVER it can be listened to any MP3 player of any brand.

    One comment: You talk about ‘Vidcast’ and ‘Audio Podcast’.
    I think/suggest you should use the -according to my humble opinion- proper term for the video edition: Video Podcast.

    Groeten uit Holland and … I’ll stay subscribed!

  • http://www.clatoro.com/ Claus

    Great job! I like your pod- and videocasts!

  • http://www.clatoro.com Claus

    Great job! I like your pod- and videocasts!

  • http://www.5s5f.net/ ebook

    I like reading Tom Peters’ thoughts, it’s terrific.

    PS: some of his writings, you can download here:
    http://www.5s5f.net/index.php?s=%22Tom+Peters%22

  • http://www.5s5f.net ebook

    I like reading Tom Peters’ thoughts, it’s terrific.

    PS: some of his writings, you can download here:
    http://www.5s5f.net/index.php?s=%22Tom+Peters%22

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