Update below…
A month ago today I bought a copy of Steganos’ ‘Secure Traveler’, looking forward to its promises of data security and seamless integration twixt noisy notebook, desktop, usb stick and pda.
To date I STILL haven’t got it working.
After the first few attempts at installing it, I contacted the Support Desk at Steganos and received a service ticket.
Here’s what I wrote:
Cannot register software. I have the serial number as given in an email from you, I have downloaded, installed, uninstalled, installed, uninstalled, re-downloaded, installed, uninstalled, installed again. The software remembers my serial number (even though I cut and paste it sometimes to double check it has it correctly) and it continually tells me that there is no net connection BUT THERE IS! I check that there is by accessing twitter, your website, google, etc without any problems. In addition, once I install and fail to register it, it then wipes any ‘Programs’ listing out from my ‘Start’ button. System: WinXP Home, Version 2002, Service Pack 2 HP Compaq Presario, AMD Sempron processor 3200+, 1.8 Ghz, 1.93GB of RAM For your additional info, when installing it says it doesn’t see any firefox.exe but there is definitely firefox on my C: drive, as well as Flock and IE7.
Because I use SpamArrest as my email intermediary the auto-bots at Steganos got an auto-reply when they emailed me and thus somehow concluded that the service ticket was now closed, as this answer at MySteganos shows:
Answer:
Lee here,
I’m protecting myself from receiving junk mail.
Please click the link below to complete the verification process.
You have to do this only once.
http://www.spamarrest.com/a2?Spam Arrest – Take control of your inbox!
http://www.spamarrest.com/affl?4044373
————————————————————
You are receiving this message in response to your email to
Lee, a Spam Arrest customer.
Spam Arrest requests that senders verify themselves before
their email is delivered.
When you click the above link, you will be taken to a page
with a graphic on it. Simply read the word in the graphic,
type it into the form, and you’re verified.
You have to do this only once per Spam Arrest customer.
————————————————————
Below are the complete headers of the message that this email
was generated in response to.
Delivered-To: lee@leehopkins.com
Received: by iris2.directnic.com (iris/0.185:933766); 11 Dec 2007 15:24:44 +0000
X-Iris-Envelope-Recipient:
X-Iris-Envelope-Sender:
X-Iris-Host: 3579000577/www.steganos.com
Received: from www.steganos.com (EHLO www.steganos.com) (213.83.55.1)
by pop.directnic.com (iris/0.185:933766) with ESMTP
for (rule 933766); 11 Dec 2007 15:32:22 +0000
Return-Path: www@www.steganos.com
Received: from www by www.steganos.com with local (Exim 4.60 (FreeBSD))
(envelope-from )
id 1J26yF-0003zD-0u
for lee@leehopkins.com; Tue, 11 Dec 2007 16:24:31 +0100
To: lee@leehopkins.com
Received-SPF: none (www.steganos.com: domain of www@www.steganos.com does not designate permitted sender hosts)
Received-SPF: unknown(steganos.com: domain uses a mechanism not recognized by this client)
Subject: Your customer service query #17866805-SETRAEN
Message-ID:
From: support-ticket@steganos.com
Reply-To: support-ticket@steganos.com
Organisation: Your Company
X-Mailer: PHP mailer
X-Priority: 3
Mime-Version: 1.0
Content-Type: text/plain; charset=iso-8859-1
Content-Transfer-Encoding: quoted-printable
Date: Tue, 11 Dec 2007 16:24:31 +0100
Of course, because they had not verified their email address at SpamArrest, the email telling me that the ticket was now closed never arrived at my inbox.
A fortnight later I wondered why I hadn’t heard from Steganos and was as keen as ever to install the software, so I visited MySteganos to find the ticket closed. Arrgghh!!!
I duly created another ticket:
Regarding closedTicket No. 17866805 – Steganos Secure Traveler™ () This ticket is STILL very much open!!!
…wherein I proceeded to repeat my experiences with the software.
I still haven’t heard anything from Steganos; I have downloaded and attempted yet another install, to no avail. Perhaps they shut down for the month of December…
The software promises so much yet delivers so little.
I’ll let you know when/if they contact me.
It’s a pity, because I’ve used Steganos products before and loved them.
UPDATE: It occurred to me that you might think I haven’t properly configured my firewall. I have enabled my firewall to allow the software to travel the internet (see image) but still to no avail, at least I think I have all of the relevant bits of code enabled — there may be some obscurely-named bits of code I have missed (and I hope that this is the problem and therefore an easy solution).
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Currently listening to: Satie – Cafe Classics 2 (1) – 2nd Gymnopedie
