PR Disasters » New Comms Review; a one way forum?

by Lee Hopkins on March 26, 2008 · 20 comments

in miscellaneous

Gerry McCusker and NewCommReview : when will they re-post his comments?

My mate Gerry McCusker has let us know that even Social Media experts are not too other-worldly as to be excused when they make a ‘stuff up’.

Gerry is getting the good ol’ Aussie “irrits” (rhyming slang for “sh!ts”) with Elizabeth Albrycht‘s newcommreview, pointing out that a comment he popped up in response to a review of his book was deleted in a site redesign.

Fair enough, one might say; simply contact them and ask them to pop the comment back up.

But Gerry has already done that. Several times. Gerry’s been given the ‘runaround’.

Says Gerry,

“I asked Elizabeth to help redress this over a month back – she passed it onto Jen McClure - who says she asked her ‘web guy’ to sort it and reminded him again – but still nothing.”

This is ‘Social Media 101′ stuff.

I remember when I had a technical snafu with this very blog and lost some pointed and derogatory comments from B.L. Ochman about something I had written. Due to the comments being posted as the database was being rebuilt by the techs because the site was falling over all the time and posts were disappearing, they appeared for a very short period of time then disappeared into the ether never to be seen again.

B.L. was decidedly and quite rightly unhappy, thinking that I’d deliberately removed her comments. Not true at all. But emails to her and posts on my blog from my tech people confirming that her comments had indeed been lost for ever, not manually deleted, didn’t seem to repair any damage.

The point being that I at least replied to BL, as well as publicly apologised for the technical error. No such display of good manners has yet been granted an audience with Gerry.

What about it Elizabeth? Jen?

Source: http://www.prdisasters.com/?p=558

Currently listening to: David Sylvian – Everything and Nothing – Every Colour You Are

  • http://www.prdisasters.com/ gerry

    Thanks for flagging this Lee (now stop listening to David Sylvian and put on some acca-dacca instead!!) G

  • http://www.prdisasters.com gerry

    Thanks for flagging this Lee (now stop listening to David Sylvian and put on some acca-dacca instead!!) G

  • http://allanjenkins.typepad.com/ Allan Jenkins

    Interesting…. Elizabeth and Jen are usually so on the ball…

  • http://allanjenkins.typepad.com Allan Jenkins

    Interesting…. Elizabeth and Jen are usually so on the ball…

  • http://whatsnextblog.com/ B.L Ochman

    Can’t say I recall what you’re talking about, so it certainly isn’t still an issue :>)

  • http://whatsnextblog.com B.L Ochman

    Can’t say I recall what you’re talking about, so it certainly isn’t still an issue :>)

  • http://leehopkins.net/ Lee Hopkins

    Cheers, BL :-) (I won’t remind you, then [grin])

  • http://leehopkins.net Lee Hopkins

    Cheers, BL :-) (I won’t remind you, then [grin])

  • http://ringblog.typepad.com/corporatepr Elizabeth Albrycht

    Please let me be clear, it is not “my” New Communications Review. It is published by the Society for New Communications Research, and the editor is Jen McClure. I merely wrote a review of Gerry’s book a few years ago, which was published in the Review. When I heard from Gerry I immediately passed on his request to Jen, and let him know that. This was not a runaround! I have no control over that site, let him know that, and pointed him to the editor. Gerry only contacted me the one time.

    Now, given Jen is in the midst of planning for the next New Communications Forum, I guess this might have slipped through the cracks. I will, of course, bring this again to Jen’s attention.

    Believe me, there is nothing nefarious behind the lack of attention, simply, I would surmise, a lack of time. (My review of the book was not totally positive, and Gerry responded in the comments to my criticisms. I certainly agree it is important that his response be available.)

  • http://ringblog.typepad.com/corporatepr Elizabeth Albrycht

    Please let me be clear, it is not “my” New Communications Review. It is published by the Society for New Communications Research, and the editor is Jen McClure. I merely wrote a review of Gerry’s book a few years ago, which was published in the Review. When I heard from Gerry I immediately passed on his request to Jen, and let him know that. This was not a runaround! I have no control over that site, let him know that, and pointed him to the editor. Gerry only contacted me the one time.

    Now, given Jen is in the midst of planning for the next New Communications Forum, I guess this might have slipped through the cracks. I will, of course, bring this again to Jen’s attention.

    Believe me, there is nothing nefarious behind the lack of attention, simply, I would surmise, a lack of time. (My review of the book was not totally positive, and Gerry responded in the comments to my criticisms. I certainly agree it is important that his response be available.)

  • http://www.BetterCommunicationResults.com/ Lee Hopkins

    Thanks for your side of the discussion, Elizabeth. I guess we are in Jen’s hands again to have the comments re-instated.

    Cheers,
    Lee

  • http://www.BetterCommunicationResults.com Lee Hopkins

    Thanks for your side of the discussion, Elizabeth. I guess we are in Jen’s hands again to have the comments re-instated.

    Cheers,
    Lee

  • http://www.newcommreview.com/ Lee Hopkins for Jen McClure

    I have had an email from Jen, who has been unable to post a comment to all this.

    I quote:

    Hi Lee,

    I have been trying to post this comment on your post about the situation with Gerry McCusker (see below). But when I hit submit, I keep getting an error message saying that “not all mandatory parameters have been completed.” I’ve tried this from three different browsers, on both a PC and a Mac, but just can’t seem to get it to work. I apologize for any inconvenience in sending this comment to you directly, but wanted you to know that I am trying to comment on this situation.

    Best wishes and many thanks -

    Jen McClure

    COMMENT:

    Lee, Thank you for your concern about New Communications Review. I would like to clarify several points in Gerry’s post:

    1. As Elizabeth Albrycht just stated, NewComm Review is not “Elizabeth’s blog” or “Jen’s blog” it is the online news site – using WordPress software – for the Society for New Communications Research.

    Since its inception, we have published 1181 articles from nearly 100 contributors, and have posted 3,027 comments. Therefore, to suggest that the Review is a “one-way forum” is not only inaccurate, but unfair to the volunteers who work on this site.

    2. Far from being ignored or given the run-around, the two communications from Gerry were addressed immediately and politely. In fact, I responded to him the same day, and then immediately forwarded the email to appropriate person and called her to look into it. In the email exchange I had with Gerry, I apologized and told him that we would look into this, and we began to do so immediately.

    Our volunteer web services person, (who is a woman, not a “web guy” as Gerry stated, thank you) has searched our entire database and SQL database, and we can find no such comment. But we are still looking into this issue to ensure that any content that may have disappeared during our recent redesign can be restored. Many comments posted prior to the redesign are still there, so we continue to look into this.

    3. In addition to trying to locate and restore this one comment on this one article, our small, mostly volunteer team has also been busy planning our annual conference, working on four large-scale research projects, publishing the Journal of New Communications Research, serving our members and supporting our Fellows.

    I understand and respect the fact that Gerry would like the opportunity to respond to Elizabeth’s review, especially given the fact that she summarized the book as “junk food for PR professionals: Lots of gossip and stories, but of little substance.” We encourage discussion and debate on the Review. But, I am confused as to why, if Gerry felt so strongly about having the ability to comment on Elizabeth’s review, that he did not simply add a new comment. This certainly would have taken less time than drafting this accusatory post, which is, unfortunately, full of so many inaccuracies.

    In the meantime, as stated above, we are continuing to look into the situation.

    NewComm Review encourages discussion and commentary, and will post all comments that are relevant and that move the conversation forward. I encourage Gery and all others to comment on any article we publish.

    Thank you.

    Jen McClure
    Executive Director, SNCR

    Managing Editor, NewComm Review

    phone: +1 650-331-0083

  • http://www.newcommreview.com Lee Hopkins for Jen McClure

    I have had an email from Jen, who has been unable to post a comment to all this.

    I quote:

    Hi Lee,

    I have been trying to post this comment on your post about the situation with Gerry McCusker (see below). But when I hit submit, I keep getting an error message saying that “not all mandatory parameters have been completed.” I’ve tried this from three different browsers, on both a PC and a Mac, but just can’t seem to get it to work. I apologize for any inconvenience in sending this comment to you directly, but wanted you to know that I am trying to comment on this situation.

    Best wishes and many thanks -

    Jen McClure

    COMMENT:

    Lee, Thank you for your concern about New Communications Review. I would like to clarify several points in Gerry’s post:

    1. As Elizabeth Albrycht just stated, NewComm Review is not “Elizabeth’s blog” or “Jen’s blog” it is the online news site – using WordPress software – for the Society for New Communications Research.

    Since its inception, we have published 1181 articles from nearly 100 contributors, and have posted 3,027 comments. Therefore, to suggest that the Review is a “one-way forum” is not only inaccurate, but unfair to the volunteers who work on this site.

    2. Far from being ignored or given the run-around, the two communications from Gerry were addressed immediately and politely. In fact, I responded to him the same day, and then immediately forwarded the email to appropriate person and called her to look into it. In the email exchange I had with Gerry, I apologized and told him that we would look into this, and we began to do so immediately.

    Our volunteer web services person, (who is a woman, not a “web guy” as Gerry stated, thank you) has searched our entire database and SQL database, and we can find no such comment. But we are still looking into this issue to ensure that any content that may have disappeared during our recent redesign can be restored. Many comments posted prior to the redesign are still there, so we continue to look into this.

    3. In addition to trying to locate and restore this one comment on this one article, our small, mostly volunteer team has also been busy planning our annual conference, working on four large-scale research projects, publishing the Journal of New Communications Research, serving our members and supporting our Fellows.

    I understand and respect the fact that Gerry would like the opportunity to respond to Elizabeth’s review, especially given the fact that she summarized the book as “junk food for PR professionals: Lots of gossip and stories, but of little substance.” We encourage discussion and debate on the Review. But, I am confused as to why, if Gerry felt so strongly about having the ability to comment on Elizabeth’s review, that he did not simply add a new comment. This certainly would have taken less time than drafting this accusatory post, which is, unfortunately, full of so many inaccuracies.

    In the meantime, as stated above, we are continuing to look into the situation.

    NewComm Review encourages discussion and commentary, and will post all comments that are relevant and that move the conversation forward. I encourage Gery and all others to comment on any article we publish.

    Thank you.

    Jen McClure
    Executive Director, SNCR

    Managing Editor, NewComm Review

    phone: +1 650-331-0083

  • http://prdisasters.com/ Lee Hopkins for Gerry McCusker

    Some plugins are disrupting things, so Gerry wasn’t able to post.

    Here’s his email reply: (and apologies for doing this until I figure out what the plugin problem is)

    ————

    Highly disingenuous Jen McClure!!

    Here’s the situ & timeline as I see it – I first drew attention to the missing response on Feb 12, and now some 6 WEEKS later, it still aint fixed.

    12 Feb – I posted a comment under Eliz’s review on your site (no reply; does New Comms Review respond to or ignore blog posts? Is that what you call ‘addressed immediately’?)

    22 Feb – I emailed Elizabeth asking politely for the comments to be reinstated (she said she’d notify you)

    6 Mar – I tried to email what I thought was the webmaster to get progress; zip!

    13 Mar – received email from you thanking me for patience, saying you’d move to sort it.

    25 Mar – I blogged about my concerns
    http://www.prdisasters.com/?p=558

    You’re kinda like the customer service rep who berates the disgruntled customer by telling them to fill out another form (which I guess I will have to). Also, you taking the opp to selectively restate Eliz’s main criticism of my book was an unnecessarily barbed low blow. I appreciate you team is very very busy, but the blogosphere aims to help sole stakeholders get their counter’voice’ heard – that’s all I’m trying to do.

    Until the comments you lost are reinstated, here’re a few other reviews of ‘Public Relations Disasters’ – http://www.prdisasters.com/?page_id=10

    I have also posted ‘em under Eliz’s review on your site, until I get time to readdress her points proper.

    Thanks in anticipation of resolution.
    Gerry

  • http://prdisasters.com/ Lee Hopkins for Gerry McCusker

    Some plugins are disrupting things, so Gerry wasn’t able to post.

    Here’s his email reply: (and apologies for doing this until I figure out what the plugin problem is)

    ————

    Highly disingenuous Jen McClure!!

    Here’s the situ & timeline as I see it – I first drew attention to the missing response on Feb 12, and now some 6 WEEKS later, it still aint fixed.

    12 Feb – I posted a comment under Eliz’s review on your site (no reply; does New Comms Review respond to or ignore blog posts? Is that what you call ‘addressed immediately’?)

    22 Feb – I emailed Elizabeth asking politely for the comments to be reinstated (she said she’d notify you)

    6 Mar – I tried to email what I thought was the webmaster to get progress; zip!

    13 Mar – received email from you thanking me for patience, saying you’d move to sort it.

    25 Mar – I blogged about my concerns
    http://www.prdisasters.com/?p=558

    You’re kinda like the customer service rep who berates the disgruntled customer by telling them to fill out another form (which I guess I will have to). Also, you taking the opp to selectively restate Eliz’s main criticism of my book was an unnecessarily barbed low blow. I appreciate you team is very very busy, but the blogosphere aims to help sole stakeholders get their counter’voice’ heard – that’s all I’m trying to do.

    Until the comments you lost are reinstated, here’re a few other reviews of ‘Public Relations Disasters’ – http://www.prdisasters.com/?page_id=10

    I have also posted ‘em under Eliz’s review on your site, until I get time to readdress her points proper.

    Thanks in anticipation of resolution.
    Gerry

  • SeamyPes

    I have a question for you or anyone else who wants to address this: I know of several folks who have decided to stop contributing to their 401k’s and other retirement accounts and start putting that money towards paying down their mortgage. Right now I put $250/paycheck into my retirement fund, and yet my balance is less than it was six months ago. Is it smarter to just keep with the traditional wisdom of investing the same amount no matter how the market is going, or is a diversion into debt reduction a smart move? FYI I’m about 15 miles out from retirement.
    What do you think?

    http://www.moneyning.com
    Laura Kauffmann
    “Seven Oceans Investments Club”

  • SeamyPes

    I have a question for you or anyone else who wants to address this: I know of several folks who have decided to stop contributing to their 401k’s and other retirement accounts and start putting that money towards paying down their mortgage. Right now I put $250/paycheck into my retirement fund, and yet my balance is less than it was six months ago. Is it smarter to just keep with the traditional wisdom of investing the same amount no matter how the market is going, or is a diversion into debt reduction a smart move? FYI I’m about 15 miles out from retirement.
    What do you think?

    http://www.moneyning.com
    Laura Kauffmann
    “Seven Oceans Investments Club”

  • sterrorsinord

    Goodday I’m new here
    And it looks like a interesting forum, so just wanted to say hello! :):):)
    And looking forward to participating.
    Going on vacation for a few days, so i’ll be back

  • sterrorsinord

    Goodday I’m new here
    And it looks like a interesting forum, so just wanted to say hello! :):):)
    And looking forward to participating.
    Going on vacation for a few days, so i’ll be back

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