My mate Gerry McCusker has let us know that even Social Media experts are not too other-worldly as to be excused when they make a ‘stuff up’.
Gerry is getting the good ol’ Aussie “irrits” (rhyming slang for “sh!ts”) with Elizabeth Albrycht‘s newcommreview, pointing out that a comment he popped up in response to a review of his book was deleted in a site redesign.
Fair enough, one might say; simply contact them and ask them to pop the comment back up.
But Gerry has already done that. Several times. Gerry’s been given the ‘runaround’.
“I asked Elizabeth to help redress this over a month back – she passed it onto Jen McClure - who says she asked her ‘web guy’ to sort it and reminded him again – but still nothing.”
This is ‘Social Media 101′ stuff.
I remember when I had a technical snafu with this very blog and lost some pointed and derogatory comments from B.L. Ochman about something I had written. Due to the comments being posted as the database was being rebuilt by the techs because the site was falling over all the time and posts were disappearing, they appeared for a very short period of time then disappeared into the ether never to be seen again.
B.L. was decidedly and quite rightly unhappy, thinking that I’d deliberately removed her comments. Not true at all. But emails to her and posts on my blog from my tech people confirming that her comments had indeed been lost for ever, not manually deleted, didn’t seem to repair any damage.
The point being that I at least replied to BL, as well as publicly apologised for the technical error. No such display of good manners has yet been granted an audience with Gerry.
What about it Elizabeth? Jen?
Currently listening to: David Sylvian – Everything and Nothing – Every Colour You Are