September 2008

“I love deadlines,” said the late great Douglas Adams, “I love the whooshing sound they make as they fly by.” Which is my way of saying that I need to take two-three weeks off and get 50,000 words written for the Ark Group report on Social Media I’ve been commissioned to write. If something really […]

Waiting, waiting, waiting… sigh

by Lee Hopkins on September 27, 2008

in customer service,miscellaneous

Better Communication Results – 26 Sept 2008

Reading material

by Lee Hopkins on September 24, 2008 · 5 comments

in customer service,miscellaneous,reviews,tools

Over the last few of the talks I’ve given quite a few of the attendees have come up afterwards and asked me what books and publications I would recommend to ‘get up to speed’ with this new ‘Social Media’ thingy. In order to make it easier for those who are curious, here are my top […]

The State of the Blogosphere – Day 2

by Lee Hopkins on September 24, 2008

in tools

You can read the whole story over at Technorati, but here’s the key elements of Day 2: The What and Why of Blogging Introduction Day 1: Who Are the Bloggers? Day 2: The What And Why Of Blogging Day 3: The How of Blogging Day 4: Blogging For Profit Day 5: Brands Enter The Blogosphere […]

At last! The State of the Blogosphere is updated

by Lee Hopkins on September 23, 2008 · 4 comments

in tools

Amazing stats, and more to come. Blogs are Pervasive and Part of Our Daily Lives There have been a number of studies aimed at understanding the size of the Blogosphere, yielding widely disparate estimates of both the number of blogs and blog readership. All studies agree, however, that blogs are a global phenomenon that has […]

Designing forms for websites

by Lee Hopkins on September 23, 2008 · 2 comments

in tools

Interesting html slideshow about designing a web form. Good thoughts on layout and interaction.   Technorati Tags: design, web design, web forms, webform, user interaction, gui, business communication

Just thinking aloud: Which of these headlines works best for you: How to impress your clients and win valuable new business                  Or How to avoid losing clients and missing out on opportunities Phil Gott tumbled across my vision whilst researching how small-medium sized PSFs are making use (or not) of web2.0 technology. PSFs are, […]

I never realised how prevalent domestic violence against men is. We all know stories of male-initiated violence against women, perhaps we even know the perpetrators or victims themselves, but violence against men? Being beaten up by your girlfriend or wife is certainly not something that the average Aussie bloke would own up to, I would […]

My co-supervisor on my PhD, Dr Denise Wood, has just featured on page one of the UniSA newsletter with news of her Second Life research. Says the article, UniSA joins elite US institutions such as Harvard and Duke Universities and Australia’s University of Queensland, in its foray into new ways of teaching and learning in […]

My friend Laurel Papworth will be in Adelaide on Thursday 20th November as part of the Adelaide leg of the national CPA Congress. Leveraging the power of social networking – the rise of the corporate Facebook Laurel Papworth, CEO, World Communities Myspace, Facebook, YouTube and other social media sites are but a small part of […]