Comments on: Dell: This is getting ridiculous. Please fix.

By: Lee Hopkins

Lee Hopkins — Mon, 05 Jan 2009 03:11:42 +0000

Update #2 to the Dell story: http://leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/

By: Lee Hopkins

Lee Hopkins — Mon, 05 Jan 2009 03:11:00 +0000

Update #2 to the Dell story: http://leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/

By: Dell Australia delivers on customer service

Dell Australia delivers on customer service — Mon, 05 Jan 2009 03:09:55 +0000

[...] to my plaintive cry for help of last Friday, I received a call from Yvonne Patze, a Senior Sales Operations Manager at Dell here [...]

By: Lee Hopkins

Lee Hopkins — Fri, 02 Jan 2009 07:02:20 +0000

G’day chaps,

I rang Dell support back, refused to be fobbed off with a ‘we will call you back’ answer and stayed in the call centre queue until one of their technicians, Wai Kit, was able to take the call.

He was brilliant and solved the sound input issue really quickly, despite me having spent about three hours today and a similar amount of time on previous occasions scouring the Dell support site for answers.

I still have yet to test it all out on the speech recognition engine, but that’s for tomorrow… time for dinner and relaxation!

By: Lee Hopkins

Lee Hopkins — Fri, 02 Jan 2009 07:02:00 +0000

G’day chaps,

I rang Dell support back, refused to be fobbed off with a ‘we will call you back’ answer and stayed in the call centre queue until one of their technicians, Wai Kit, was able to take the call.

I still have yet to test it all out on the speech recognition engine, but that’s for tomorrow… time for dinner and relaxation!

By: bob crawshaw

bob crawshaw — Fri, 02 Jan 2009 06:56:48 +0000

Hi Lee

I sense your pain…I was just about to purchase a DELL laptop for my son before he starts Uni. I’m not so sure now. Please keep the blogosphere posted.

Regards Bob

By: bob crawshaw

bob crawshaw — Fri, 02 Jan 2009 06:56:00 +0000

Hi Lee

I sense your pain…I was just about to purchase a DELL laptop for my son before he starts Uni. I’m not so sure now. Please keep the blogosphere posted.

Regards Bob

By: Evan

Evan — Fri, 02 Jan 2009 06:53:23 +0000

I have a 1520. Would you consider going to XP? If you do, I can Zip all the drivers I am using (I got specific instructions for downloading and installing drivers, so I got them all and numbered them 1,2, 3 since the order is important.) I got everything working fine – wireless, webcam and audio in skype, etc. The only thing I do not know about is your speech recognition.

Aside from that, this sounds like you need to reinstall the audio drivers. I was in a similar place at some point. It can be fixed on your own, just with the drivers I presume. You can also search Dell’s forums as well as the forums for Notebook Review.

By: Evan

Evan — Fri, 02 Jan 2009 06:53:00 +0000

By: stevedavis

stevedavis — Fri, 02 Jan 2009 06:29:35 +0000

Hi Lee. What a wonderful start to 2009! Anyway, given that Dell are Social Media Darlings (just ask FIR’s Shel and Neville) I am really keen to see what sort of follow up you receive from your blog post. Cheers, Steve.