<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd"
xmlns:rawvoice="http://www.rawvoice.com/rawvoiceRssModule/"
	>
<channel>
	<title>Comments on: Dell Australia delivers on customer service</title>
	<atom:link href="http://www.leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/</link>
	<description>innovative communication for innovative communicators</description>
	<lastBuildDate>Tue, 07 Feb 2012 15:39:45 +0000</lastBuildDate>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
	<item>
		<title>By: DELL-LarryR</title>
		<link>http://www.leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/comment-page-1/#comment-3021</link>
		<dc:creator>DELL-LarryR</dc:creator>
		<pubDate>Fri, 09 Jan 2009 18:03:50 +0000</pubDate>
		<guid isPermaLink="false">http://leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/#comment-3021</guid>
		<description>Karen, I don&#039;t have direct access to the DFS side of things, but I&#039;ll be happy to have someone look into it for you.  Let me check with a coworker and find out what the best way to get this taken care of is.  If you can email me the order number (to customer_advocate@dell.com with &quot;ATTN: Larry (Karen-DFS)&quot; in the subject to ensure it gets to me) I&#039;ll be happy to see what I can do.

LarryR
Dell Outreach Liaison</description>
		<content:encoded><![CDATA[<p>Karen, I don&#8217;t have direct access to the DFS side of things, but I&#8217;ll be happy to have someone look into it for you.  Let me check with a coworker and find out what the best way to get this taken care of is.  If you can email me the order number (to <a href="mailto:customer_advocate@dell.com">customer_advocate@dell.com</a> with &#8220;ATTN: Larry (Karen-DFS)&#8221; in the subject to ensure it gets to me) I&#8217;ll be happy to see what I can do.</p>
<p>LarryR<br />
Dell Outreach Liaison</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: DELL-LarryR</title>
		<link>http://www.leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/comment-page-1/#comment-6774</link>
		<dc:creator>DELL-LarryR</dc:creator>
		<pubDate>Fri, 09 Jan 2009 18:03:00 +0000</pubDate>
		<guid isPermaLink="false">http://leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/#comment-6774</guid>
		<description>Karen, I don&#039;t have direct access to the DFS side of things, but I&#039;ll be happy to have someone look into it for you.  Let me check with a coworker and find out what the best way to get this taken care of is.  If you can email me the order number (to customer_advocate@dell.com with &quot;ATTN: Larry (Karen-DFS)&quot; in the subject to ensure it gets to me) I&#039;ll be happy to see what I can do.

LarryR
Dell Outreach Liaison</description>
		<content:encoded><![CDATA[<p>Karen, I don&#8217;t have direct access to the DFS side of things, but I&#8217;ll be happy to have someone look into it for you.  Let me check with a coworker and find out what the best way to get this taken care of is.  If you can email me the order number (to <a href="mailto:customer_advocate@dell.com">customer_advocate@dell.com</a> with &#8220;ATTN: Larry (Karen-DFS)&#8221; in the subject to ensure it gets to me) I&#8217;ll be happy to see what I can do.</p>
<p>LarryR<br />
Dell Outreach Liaison</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: DELL-LarryR</title>
		<link>http://www.leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/comment-page-1/#comment-3022</link>
		<dc:creator>DELL-LarryR</dc:creator>
		<pubDate>Fri, 09 Jan 2009 17:43:40 +0000</pubDate>
		<guid isPermaLink="false">http://leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/#comment-3022</guid>
		<description>Ben, I did some checking and while you have to be logged in to view user profiles on the Dell Community site, you should have been able to look at the contents of the Gift Wrap group (such as my blog about the Mini 9).  Sean has already contacted the people that can get that group access fixed.

As for the Mini 9, it has an optional built in camera (1.3M pixel) that does pretty well.  I haven&#039;t used mine other than to make sure the camera works but it should work the same as other cameras.  For capabilities, I would be very surprised if the Mini 9 had trouble with running the applications you list.  I have been pleasantly surprised with just how powerful the Atom N270 processor actually is.  The one potential drawback for what you are looking for is that the Mini 9 has a three-cell battery.  Under heavy load (e.g., running DOS-Box to play an old DOS 6 game) I would get about 90 to 120 minutes of battery life.  In more &#039;normal&#039; use, working with spreadsheets and documents while on a wireless network connection I easily get between 2 and 4 hours of battery life before it got down to 10% or lower.  When just reading (e.g., an HTML formatted e-book) I got between 5 and 6 hours of continuous use out of the battery one weekend, although I had the LCD brightness at its lowest and the wireless radio disabled at the time.

If you had other questions on the mini I&#039;ll be happy to answer them as best I can for you.

LarryR
Dell Outreach Liaison</description>
		<content:encoded><![CDATA[<p>Ben, I did some checking and while you have to be logged in to view user profiles on the Dell Community site, you should have been able to look at the contents of the Gift Wrap group (such as my blog about the Mini 9).  Sean has already contacted the people that can get that group access fixed.</p>
<p>As for the Mini 9, it has an optional built in camera (1.3M pixel) that does pretty well.  I haven&#8217;t used mine other than to make sure the camera works but it should work the same as other cameras.  For capabilities, I would be very surprised if the Mini 9 had trouble with running the applications you list.  I have been pleasantly surprised with just how powerful the Atom N270 processor actually is.  The one potential drawback for what you are looking for is that the Mini 9 has a three-cell battery.  Under heavy load (e.g., running DOS-Box to play an old DOS 6 game) I would get about 90 to 120 minutes of battery life.  In more &#8216;normal&#8217; use, working with spreadsheets and documents while on a wireless network connection I easily get between 2 and 4 hours of battery life before it got down to 10% or lower.  When just reading (e.g., an HTML formatted e-book) I got between 5 and 6 hours of continuous use out of the battery one weekend, although I had the LCD brightness at its lowest and the wireless radio disabled at the time.</p>
<p>If you had other questions on the mini I&#8217;ll be happy to answer them as best I can for you.</p>
<p>LarryR<br />
Dell Outreach Liaison</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: DELL-LarryR</title>
		<link>http://www.leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/comment-page-1/#comment-6775</link>
		<dc:creator>DELL-LarryR</dc:creator>
		<pubDate>Fri, 09 Jan 2009 17:43:00 +0000</pubDate>
		<guid isPermaLink="false">http://leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/#comment-6775</guid>
		<description>Ben, I did some checking and while you have to be logged in to view user profiles on the Dell Community site, you should have been able to look at the contents of the Gift Wrap group (such as my blog about the Mini 9).  Sean has already contacted the people that can get that group access fixed.

As for the Mini 9, it has an optional built in camera (1.3M pixel) that does pretty well.  I haven&#039;t used mine other than to make sure the camera works but it should work the same as other cameras.  For capabilities, I would be very surprised if the Mini 9 had trouble with running the applications you list.  I have been pleasantly surprised with just how powerful the Atom N270 processor actually is.  The one potential drawback for what you are looking for is that the Mini 9 has a three-cell battery.  Under heavy load (e.g., running DOS-Box to play an old DOS 6 game) I would get about 90 to 120 minutes of battery life.  In more &#039;normal&#039; use, working with spreadsheets and documents while on a wireless network connection I easily get between 2 and 4 hours of battery life before it got down to 10% or lower.  When just reading (e.g., an HTML formatted e-book) I got between 5 and 6 hours of continuous use out of the battery one weekend, although I had the LCD brightness at its lowest and the wireless radio disabled at the time.

If you had other questions on the mini I&#039;ll be happy to answer them as best I can for you.

LarryR
Dell Outreach Liaison</description>
		<content:encoded><![CDATA[<p>Ben, I did some checking and while you have to be logged in to view user profiles on the Dell Community site, you should have been able to look at the contents of the Gift Wrap group (such as my blog about the Mini 9).  Sean has already contacted the people that can get that group access fixed.</p>
<p>As for the Mini 9, it has an optional built in camera (1.3M pixel) that does pretty well.  I haven&#8217;t used mine other than to make sure the camera works but it should work the same as other cameras.  For capabilities, I would be very surprised if the Mini 9 had trouble with running the applications you list.  I have been pleasantly surprised with just how powerful the Atom N270 processor actually is.  The one potential drawback for what you are looking for is that the Mini 9 has a three-cell battery.  Under heavy load (e.g., running DOS-Box to play an old DOS 6 game) I would get about 90 to 120 minutes of battery life.  In more &#8216;normal&#8217; use, working with spreadsheets and documents while on a wireless network connection I easily get between 2 and 4 hours of battery life before it got down to 10% or lower.  When just reading (e.g., an HTML formatted e-book) I got between 5 and 6 hours of continuous use out of the battery one weekend, although I had the LCD brightness at its lowest and the wireless radio disabled at the time.</p>
<p>If you had other questions on the mini I&#8217;ll be happy to answer them as best I can for you.</p>
<p>LarryR<br />
Dell Outreach Liaison</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Dell-Robert P</title>
		<link>http://www.leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/comment-page-1/#comment-3028</link>
		<dc:creator>Dell-Robert P</dc:creator>
		<pubDate>Fri, 09 Jan 2009 15:25:49 +0000</pubDate>
		<guid isPermaLink="false">http://leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/#comment-3028</guid>
		<description>Hi Karen,

Sorry to hear that you are having problems with Dell Financial.

I&#039;m with Dell&#039;s Community Team, and I&#039;d like to try to help you resolve this.  Could you send me your Order Number, Customer Number, and a telephone number where you can be reached?  My email is:  customer_advocate@dell.com and put it to the attention of Robert P, and I&#039;ll see what I can do.

Thanks,
Dell-Robert P</description>
		<content:encoded><![CDATA[<p>Hi Karen,</p>
<p>Sorry to hear that you are having problems with Dell Financial.</p>
<p>I&#8217;m with Dell&#8217;s Community Team, and I&#8217;d like to try to help you resolve this.  Could you send me your Order Number, Customer Number, and a telephone number where you can be reached?  My email is:  <a href="mailto:customer_advocate@dell.com">customer_advocate@dell.com</a> and put it to the attention of Robert P, and I&#8217;ll see what I can do.</p>
<p>Thanks,<br />
Dell-Robert P</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Dell-Robert P</title>
		<link>http://www.leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/comment-page-1/#comment-6781</link>
		<dc:creator>Dell-Robert P</dc:creator>
		<pubDate>Fri, 09 Jan 2009 15:25:00 +0000</pubDate>
		<guid isPermaLink="false">http://leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/#comment-6781</guid>
		<description>Hi Karen,

Sorry to hear that you are having problems with Dell Financial.

I&#039;m with Dell&#039;s Community Team, and I&#039;d like to try to help you resolve this.  Could you send me your Order Number, Customer Number, and a telephone number where you can be reached?  My email is:  customer_advocate@dell.com and put it to the attention of Robert P, and I&#039;ll see what I can do.

Thanks,
Dell-Robert P</description>
		<content:encoded><![CDATA[<p>Hi Karen,</p>
<p>Sorry to hear that you are having problems with Dell Financial.</p>
<p>I&#8217;m with Dell&#8217;s Community Team, and I&#8217;d like to try to help you resolve this.  Could you send me your Order Number, Customer Number, and a telephone number where you can be reached?  My email is:  <a href="mailto:customer_advocate@dell.com">customer_advocate@dell.com</a> and put it to the attention of Robert P, and I&#8217;ll see what I can do.</p>
<p>Thanks,<br />
Dell-Robert P</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Ben Hamilton</title>
		<link>http://www.leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/comment-page-1/#comment-3027</link>
		<dc:creator>Ben Hamilton</dc:creator>
		<pubDate>Fri, 09 Jan 2009 11:35:35 +0000</pubDate>
		<guid isPermaLink="false">http://leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/#comment-3027</guid>
		<description>Sean/Larry, when I click the links in Seans comment above, it asks me to log in to &quot;Dell&#039;s My Account and Community&quot; ??

Why? do I need to create a profile to visit the walled garden?</description>
		<content:encoded><![CDATA[<p>Sean/Larry, when I click the links in Seans comment above, it asks me to log in to &#8220;Dell&#8217;s My Account and Community&#8221; ??</p>
<p>Why? do I need to create a profile to visit the walled garden?</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Ben Hamilton</title>
		<link>http://www.leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/comment-page-1/#comment-6780</link>
		<dc:creator>Ben Hamilton</dc:creator>
		<pubDate>Fri, 09 Jan 2009 11:35:00 +0000</pubDate>
		<guid isPermaLink="false">http://leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/#comment-6780</guid>
		<description>Sean/Larry, when I click the links in Seans comment above, it asks me to log in to &quot;Dell&#039;s My Account and Community&quot; ??

Why? do I need to create a profile to visit the walled garden?</description>
		<content:encoded><![CDATA[<p>Sean/Larry, when I click the links in Seans comment above, it asks me to log in to &#8220;Dell&#8217;s My Account and Community&#8221; ??</p>
<p>Why? do I need to create a profile to visit the walled garden?</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Karen</title>
		<link>http://www.leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/comment-page-1/#comment-3026</link>
		<dc:creator>Karen</dc:creator>
		<pubDate>Fri, 09 Jan 2009 06:43:45 +0000</pubDate>
		<guid isPermaLink="false">http://leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/#comment-3026</guid>
		<description>Hi All,

I&#039;m beginning to lose my faith in Dell, ordered and XPS 430 on Dec 22 2008, it is now 9/01/2009 - I&#039;ve been chasing my order up for the last week or so, apparently Dell Financial services claim to have not recieved my paperwork - i find this quite hard to believe - cos the moment i received the application from Dell financial services - i faxed over the required paperwork. Logged a support call to Sales (email + phone call)    (Mon 5th Jan) asking me to send my documents over again!!! (where did my lost documents end up?) .... until now i have not received any response on the status of my order .... this is very frustrating as this computer was suppose to be a birthday present ..... which is now long over due! after many emails and phone calls checking on my order i feel like i should just give up and cancel. Any advice guys?</description>
		<content:encoded><![CDATA[<p>Hi All,</p>
<p>I&#8217;m beginning to lose my faith in Dell, ordered and XPS 430 on Dec 22 2008, it is now 9/01/2009 &#8211; I&#8217;ve been chasing my order up for the last week or so, apparently Dell Financial services claim to have not recieved my paperwork &#8211; i find this quite hard to believe &#8211; cos the moment i received the application from Dell financial services &#8211; i faxed over the required paperwork. Logged a support call to Sales (email + phone call)    (Mon 5th Jan) asking me to send my documents over again!!! (where did my lost documents end up?) &#8230;. until now i have not received any response on the status of my order &#8230;. this is very frustrating as this computer was suppose to be a birthday present &#8230;.. which is now long over due! after many emails and phone calls checking on my order i feel like i should just give up and cancel. Any advice guys?</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Karen</title>
		<link>http://www.leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/comment-page-1/#comment-6779</link>
		<dc:creator>Karen</dc:creator>
		<pubDate>Fri, 09 Jan 2009 06:43:00 +0000</pubDate>
		<guid isPermaLink="false">http://leehopkins.net/2009/01/05/dell-australia-delivers-on-customer-service/#comment-6779</guid>
		<description>Hi All,

I&#039;m beginning to lose my faith in Dell, ordered and XPS 430 on Dec 22 2008, it is now 9/01/2009 - I&#039;ve been chasing my order up for the last week or so, apparently Dell Financial services claim to have not recieved my paperwork - i find this quite hard to believe - cos the moment i received the application from Dell financial services - i faxed over the required paperwork. Logged a support call to Sales (email + phone call)    (Mon 5th Jan) asking me to send my documents over again!!! (where did my lost documents end up?) .... until now i have not received any response on the status of my order .... this is very frustrating as this computer was suppose to be a birthday present ..... which is now long over due! after many emails and phone calls checking on my order i feel like i should just give up and cancel. Any advice guys?</description>
		<content:encoded><![CDATA[<p>Hi All,</p>
<p>I&#8217;m beginning to lose my faith in Dell, ordered and XPS 430 on Dec 22 2008, it is now 9/01/2009 &#8211; I&#8217;ve been chasing my order up for the last week or so, apparently Dell Financial services claim to have not recieved my paperwork &#8211; i find this quite hard to believe &#8211; cos the moment i received the application from Dell financial services &#8211; i faxed over the required paperwork. Logged a support call to Sales (email + phone call)    (Mon 5th Jan) asking me to send my documents over again!!! (where did my lost documents end up?) &#8230;. until now i have not received any response on the status of my order &#8230;. this is very frustrating as this computer was suppose to be a birthday present &#8230;.. which is now long over due! after many emails and phone calls checking on my order i feel like i should just give up and cancel. Any advice guys?</p>
]]></content:encoded>
	</item>
</channel>
</rss>

