Crisis Communication: where’d the water go?

by Lee Hopkins on February 13, 2009 · 2 comments

in customer service,politics,pr

The water's gone, the mud is soft and deep, the carp have eaten all the vegetation. Oh, and it stinks... Welcome to Stinky Flats!

Someone, somewhere, made a bit of an ‘oopsie’.

We are the driest State in the driest continent on Earth. We have a river running through our capital city that contrasts beautifully with its surroundings and provides many endless activities: rowing for the fit, walking for the perambulatorily-inclined, a running path, a safe cycling track that starts in the foothills at Athelstone and ends at the beach, fun for families on holidays and weekends with the occupant-propelled cycle paddleboats, a river cruise service and a couple of very nice restaurants who rely on the river to provide a scenic backdrop to their exquisite service.

So imagine the frustration our Premier felt when it turned out that someone or something somewhere had ‘stuffed up’.

As I type this, no final explanation has been forthcoming (to the Premier’s very vocal and much-reported annoyance and frustration) as to why it suddenly lost several hundred thousand litres of water. So much water, in fact, that the ‘opportunity’ has been taken by the good citizenry of Adelaide to rename the part of the Torrens River in the city as ‘Stinky Flats’.

Thankfully, quick to capitalise on this ‘opportunity’, the Adelaide City Council has taken upon itself the task of cleaning the river up – removing the old and mangled push bikes, the green wheelie bins, the odd bits of scaffolding and steel girder, the copious bottles and cans; indeed, there’s so many bottles and cans buried in the river bed that the project could almost pay for itself once they have been taken to a Boy Scout recycling depot and cashed in at 10 cents per  bottle/can.

Captain Jolley's cruise boats -- looking like fat caravans stuck in mud

But with no word forthcoming from anyone regarding an actual ‘why’ it happened we all, including a fuming Premier, remain left to our own speculations. Which is not a good place for any public service entity to be.

Whither their Communications or Media Manager?

Captain Jolley's river cruise boat - available for charter

Captain Jolley's paddle boats - stranded in the mud


  • http://blog.wonderwebby.com/ Jasmin

    ha ha! Now I understand the tweets by @hortovanyi
    Our family took a cruise along the Torrens in January in one of ‘em Popeye boats. If they clean up the Torrens, I hope they also clean up police patrol of the Torrens too. The very thought of that river still mortifies me, as pretty as it is. Err, was. Heh!

  • http://blog.wonderwebby.com Jasmin

    ha ha! Now I understand the tweets by @hortovanyi
    Our family took a cruise along the Torrens in January in one of ‘em Popeye boats. If they clean up the Torrens, I hope they also clean up police patrol of the Torrens too. The very thought of that river still mortifies me, as pretty as it is. Err, was. Heh!

Previous post:

Next post: