Comments on: On customer service and why Qantas is my preferred airline http://www.leehopkins.net/2009/06/23/on-customer-service-and-why-qantas-is-my-preferred-airline/ innovative communication for innovative communicators Tue, 07 Feb 2012 15:39:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Serviced Offices Mayfair http://www.leehopkins.net/2009/06/23/on-customer-service-and-why-qantas-is-my-preferred-airline/comment-page-1/#comment-4357 Serviced Offices Mayfair Thu, 10 Jun 2010 19:08:00 +0000 http://leehopkins.net/2009/06/23/on-customer-service-and-why-qantas-is-my-preferred-airline/#comment-4357 It is my great pleasure to visit your website and to enjoy your excellent post here. I like them very much. I can feel that you paid much attention to those articles, as all of them make sense and are very useful. Thanks so much for sharing. It is my great pleasure to visit your website and to enjoy your excellent post here. I like them very much. I can feel that you paid much attention to those articles, as all of them make sense and are very useful. Thanks so much for sharing.

]]> By: Lee Hopkins http://www.leehopkins.net/2009/06/23/on-customer-service-and-why-qantas-is-my-preferred-airline/comment-page-1/#comment-3948 Lee Hopkins Sun, 27 Dec 2009 13:14:49 +0000 http://leehopkins.net/2009/06/23/on-customer-service-and-why-qantas-is-my-preferred-airline/#comment-3948 G'day Grumpyas<br><br>Sorry, mate, but I'm not in any way affiliated with Qantas. I just was impressed by their service and did something about it. If you search on this blog for 'qantas' you will see that trying to get this post into the hands of Qantas folks who could congratulate Debbie Richards, James Langanke and Tricia Langdren was a complete and utter nightmare.<br><br>But Virgin fare no better, in my estimation (pun intended). I know that at least one member of their corporate comms team reads this blog; you would have thought they would have leapt at the chance to turn me into an evangelist for them. Not a whisper have I heard, despite the many opportunities I've presented to them.<br><br>If you're that unhappy (which you seemingly are) why not write a song about it; it seemed to work for one bloke. <br><br>Oh, but then you'd actually have to give your name, rather than hide behind your 'grumpyas' moniker, wouldn't you? And having to show who you are to the world is scary, isn't it? Better to indulge in personal abuse and hide behind mummy's skirts.<br><br>Maybe the Toyota Country Border Protection ads had you in mind. G'day Grumpyas

Sorry, mate, but I'm not in any way affiliated with Qantas. I just was impressed by their service and did something about it. If you search on this blog for 'qantas' you will see that trying to get this post into the hands of Qantas folks who could congratulate Debbie Richards, James Langanke and Tricia Langdren was a complete and utter nightmare.

But Virgin fare no better, in my estimation (pun intended). I know that at least one member of their corporate comms team reads this blog; you would have thought they would have leapt at the chance to turn me into an evangelist for them. Not a whisper have I heard, despite the many opportunities I've presented to them.

If you're that unhappy (which you seemingly are) why not write a song about it; it seemed to work for one bloke.

Oh, but then you'd actually have to give your name, rather than hide behind your 'grumpyas' moniker, wouldn't you? And having to show who you are to the world is scary, isn't it? Better to indulge in personal abuse and hide behind mummy's skirts.

Maybe the Toyota Country Border Protection ads had you in mind.

]]> By: grumpyas http://www.leehopkins.net/2009/06/23/on-customer-service-and-why-qantas-is-my-preferred-airline/comment-page-1/#comment-3944 grumpyas Sun, 27 Dec 2009 10:02:51 +0000 http://leehopkins.net/2009/06/23/on-customer-service-and-why-qantas-is-my-preferred-airline/#comment-3944 I really cannot stand this gushing rubbish. I've just got off a business flight from Adelaide landing in Sydney to discover that for the second time in less than a year, a very expensive case has been destroyed by ground staff. Not the fault of Qantas? Of course it is. I give them my case for safe keeping and in good faith. They pay a fortune to airports for services, they should a.) ensure a better service for their customers b.) have a damage reporting line that is not constantly engaged (doesn't that alone tell them something - not rocket science is it?) c.) not put all the emphasis on the customer (remember that word) to take and return damaged baggage to repair centres. Come and get it, return it fixed or replaced with a huge appology and then make sure it doesn't happen again.<br><br>Please feel free to delete this comment since you're clearly a member of Qantas' PR department. I really cannot stand this gushing rubbish. I've just got off a business flight from Adelaide landing in Sydney to discover that for the second time in less than a year, a very expensive case has been destroyed by ground staff. Not the fault of Qantas? Of course it is. I give them my case for safe keeping and in good faith. They pay a fortune to airports for services, they should a.) ensure a better service for their customers b.) have a damage reporting line that is not constantly engaged (doesn't that alone tell them something – not rocket science is it?) c.) not put all the emphasis on the customer (remember that word) to take and return damaged baggage to repair centres. Come and get it, return it fixed or replaced with a huge appology and then make sure it doesn't happen again.

Please feel free to delete this comment since you're clearly a member of Qantas' PR department.

]]> By: BCR043: 3rd July 2009 http://www.leehopkins.net/2009/06/23/on-customer-service-and-why-qantas-is-my-preferred-airline/comment-page-1/#comment-3182 BCR043: 3rd July 2009 Fri, 03 Jul 2009 07:29:01 +0000 http://leehopkins.net/2009/06/23/on-customer-service-and-why-qantas-is-my-preferred-airline/#comment-3182 [...] but not surprisingly so at Qantas’ lack of ‘listening’ on the web after my earlier post about great customer service at Qantas. A customer service person rang me to say that they “weren’t allowed to view blogs in case they [...] [...] but not surprisingly so at Qantas’ lack of ‘listening’ on the web after my earlier post about great customer service at Qantas. A customer service person rang me to say that they “weren’t allowed to view blogs in case they [...]

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