pssst… just between you and me – I love Microsoft

by Lee Hopkins on June 23, 2009

in customer service,tools


I have spent the better part of a day wrestling with a printer issue. My trusty office-strength Lexmark  Optra T614 laser printer wouldn’t print double-sided, even though every ‘flag’ in the entire universe told it to.

I even went and somehow corrupted the print spooler so that no printers showed at all and I couldn’t add any. Grrrr…

Much wailing and gnashing of teeth here at BetterComms Towers as our entire IT staff (me, Boof and Ratbag – my two trusty and faithful killer attack labradors) laboured long and hard to get things right.

In the end I did the unthinkable – I visited the Microsoft Help site.

Thirty seconds later I was reading an article that claimed it would solve all my problems. Devotees of mid-period Rolling Stones will remember the girl with far-away eyes and how Country Mick ran a succession of red stop signs because of a tangentially-similar claim.

imageSo I clicked on the ‘fix this problem’ button which came with the following promise:

Fix it for me


To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Fix this problem

Note The Fix it solution can be run in either Light mode or Full mode.
Light mode makes changes to the spooler that should not require you to make any additional changes. Full mode will restore the print spooler to default settings and require that you reinstall your printers.
Note This wizard is temporarily in English only. However, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Now go to the "Did this fix the problem?" section.

I am joyously delighted to report that it bloomin’ well DID fix my problem – well, almost.

I decided to take the radical step of turning my printer off and on and trying my double-sided printing again.

Chuffin’ Nora!

Printer compliance once again reigns in BetterComms Towers.

As Country Mick said, “Thank you Jesus, Thank you Lord.” To which I add, “Thank you, Microsofties”

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