Comments on: BCR043: 3rd July 2009 http://www.leehopkins.net/2009/07/03/bcr043-3rd-july-2009/ innovative communication for innovative communicators Tue, 07 Feb 2012 15:39:45 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: admin http://www.leehopkins.net/2009/07/03/bcr043-3rd-july-2009/comment-page-1/#comment-3201 admin Mon, 27 Jul 2009 03:43:20 +0000 http://www.leehopkins.com/blog/2009/07/03/bcr043-3rd-july-2009/#comment-3201 Paula, it just gets worse (as today's video, going up later) will attest... [sigh] Paula, it just gets worse (as today’s video, going up later) will attest… [sigh]

]]> By: admin http://www.leehopkins.net/2009/07/03/bcr043-3rd-july-2009/comment-page-1/#comment-6893 admin Mon, 27 Jul 2009 03:43:00 +0000 http://www.leehopkins.com/blog/2009/07/03/bcr043-3rd-july-2009/#comment-6893 Paula, it just gets worse (as today's video, going up later) will attest... [sigh] Paula, it just gets worse (as today’s video, going up later) will attest… [sigh]

]]> By: Paula Cassin http://www.leehopkins.net/2009/07/03/bcr043-3rd-july-2009/comment-page-1/#comment-3183 Paula Cassin Fri, 03 Jul 2009 22:34:33 +0000 http://www.leehopkins.com/blog/2009/07/03/bcr043-3rd-july-2009/#comment-3183 Hi Lee, Just listened to your vidcast about Qantas...It was a vivid example of how larger corporates need to change their policies and free up their employees - even the $10/hour ones working in their Contact Centres! - so they can truly connect with customers and prospects. Otherwise, they are clearly leaving massive value on the table. I think it's the Customer Service and Support gurus who need to get their profession up to speed. Hi Lee,

Just listened to your vidcast about Qantas…It was a vivid example of how larger corporates need to change their policies and free up their employees – even the $10/hour ones working in their Contact Centres! – so they can truly connect with customers and prospects. Otherwise, they are clearly leaving massive value on the table.
I think it’s the Customer Service and Support gurus who need to get their profession up to speed.

]]> By: Paula Cassin http://www.leehopkins.net/2009/07/03/bcr043-3rd-july-2009/comment-page-1/#comment-6892 Paula Cassin Fri, 03 Jul 2009 22:34:00 +0000 http://www.leehopkins.com/blog/2009/07/03/bcr043-3rd-july-2009/#comment-6892 Hi Lee, Just listened to your vidcast about Qantas...It was a vivid example of how larger corporates need to change their policies and free up their employees - even the $10/hour ones working in their Contact Centres! - so they can truly connect with customers and prospects. Otherwise, they are clearly leaving massive value on the table. I think it's the Customer Service and Support gurus who need to get their profession up to speed. Hi Lee,

Just listened to your vidcast about Qantas…It was a vivid example of how larger corporates need to change their policies and free up their employees – even the $10/hour ones working in their Contact Centres! – so they can truly connect with customers and prospects. Otherwise, they are clearly leaving massive value on the table.
I think it’s the Customer Service and Support gurus who need to get their profession up to speed.

]]>