Brilliant video: Customer Service doesn’t have to mean bending over and being groped

by Lee Hopkins on June 9, 2011 · 3 comments

in customer service,humour

HOT ON the heels of my last post about customer service, here’s a brilliant video about a theatre in Austin, Texas, who threw a customer out for using their mobile phone in the-ay-ter.

Definitely not safe for work, so stick your headphones on, but a brilliant way of standing up for your organisational rights. Brilliant.

Don’t talk or text in our movie theatre. Simple enough…


As Alamo say on YouTube:

We do not tolerate people that talk or text in the theater. In fact, before every film, we have several warnings on screen to prevent such happenings. Occasionally, someone doesn’t follow the rules, and we do, in fact, kick their asses out of our theater. This video is an actual voicemail from a woman that was kicked out of one of our Austin theaters. Thanks, anonymous woman, for being awesome.

For more info on the Alamo Drafthouse, visit

Hat tip to Ragan’s PR Daily. This one goes straight to the Pool Room.

  • Daniel Oyston

    The old saying is that “The customer is always right”. I prefer to say “The RIGHT customer is always right”. Clearly she isn’t the right customer.

  • Lee Hopkins

    Clearly! lol

  • http://www.RegainYourRelationship.Com Terez

    This is simply brilliant! An example of how companies can provide great customer service with enabling entitled, unreasonable, crappy behavior from so-called “customers.”  Bravo to Alamo Drafthouse.

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