clippings

I’m flattered to be in another episode of Laurel Papworth‘s video series, Social Media Business. This week there’s Laurel (of course), Tea Smith, Shel Israel and I, talking about six-year-olds receiving iPads at school, Pinterest, The “Almost There Generation” (not yet digital natives), and how to get a cracked iPhone replaced. Tons of great information, [...]

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Wherever you go online, you’re accustomed to using various apps and multimedia tools that help schedule events, perform tasks and communicate better with others. Companies that want to provide top customer support clearly need to study and implement these technologies into their own websites. VeriShow, a real-time live help solution, has done just that, by [...]

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How to nuke spam comments on Google Plus

by Lee Hopkins on February 1, 2012 · 0 comments

in clippings,tools

I’m seeing more and more spam comments on my Google+ posts, so stumbling across this Chrome extension today was a Godsend

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My heart goes out to the professional communicators that I meet, no matter what their official job title, who want to engage with their council’s constituents in this new social world but who are held back by the slow, cautious beast of democracy

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RTBot – a new entrant in real-time search

by Lee Hopkins on January 13, 2012 · 0 comments

in clippings,tools

Word has reached me that there’s a new real-time search engine on the street. It’s called ‘RTBot’ and it’s pretty neat.

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If you want to be taken seriously on the social network where professional people hang out, you’d better make sure your spelling is up to scratch. Spell check your work before you hit ‘publish’ on your adverts

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Review: Lenovo 14 inch LCD monitor

by Lee Hopkins on December 16, 2011 · 0 comments

in clippings

Here’s a cracking idea from Lenovo: a portable monitor for your laptop! Why didn’t someone think of this before? It’s a slim, light monitor that connects to your laptop via a special USB cable (it takes up 2 USB slots) and gives you a second monitor. It comes with its own protective cover and has [...]

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Guest post by Cashier Live As a small business owner, you know you need to be on Facebook. Right now, one out of 13 people in the world are on Facebook. It only makes sense to show up where your customers hang out. However, where else should you turn your online marketing attention? Google + [...]

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EMC and the power of social communication

by Lee Hopkins on December 1, 2011 · 0 comments

in clippings,video

Just came across this great video from EMC and had to share it with you

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Forbes Magazine has a great article on how major companies are just not ‘getting it’ when it comes to Facebook and social media. Says Forbes: Dealing with customers on social sites reveals "a fundamental shift in customer service," March says. Complaints used to be viewed as a nuisance, but ignoring dissatisfaction on Facebook and Twitter [...]

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