From the category archives:

customer service

There you have it – FIR installed on your device, ready to go!

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I will happily open my wallet to you (my wife wouldn’t, but wives are different from men, oy vey!).

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Here’s an example of map design where having two close shades doesn’t help

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Ensure that someone not caught up in the emotion of the moment proof reads it first

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Offer me positive messages about slowing down or even halting degenerative or age-related illnesses

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why you should let your employees access social networking sites and social media tools

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I have updated my resources page to include some red-hot material

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Here’s the third of 10 ‘clues’ you need to ‘get’ if you want to engage meaningfully with curmudgeons like me.

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Here’s the second of 10 ‘clues’ you need to ‘get’ if you want to engage meaningfully with curmudgeons like me.

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Here’s the first of 10 ‘clues’ you need to ‘get’ if you want to engage meaningfully with curmudgeons like me.

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