From the category archives:

customer service

The best podcast for business communicators is now an iPhone and Android app

by Lee Hopkins on March 2, 2010 · View Comments

in PR, clippings, customer service, marketing, podcasting, tools

There you have it – FIR installed on your device, ready to go!

{ 1 comment }

10 tips for talking to GOM*: Tip Five

by Lee Hopkins on January 6, 2010 · View Comments

in PR, Revenue models, clippings, customer service, ethics, humour, marketing, strategy, tools

I will happily open my wallet to you (my wife wouldn’t, but wives are different from men, oy vey!).

{ 0 comments }

Optus: Colour blindness doesn’t help me much

by Lee Hopkins on January 4, 2010 · View Comments

in PR, clippings, customer service, marketing

Here’s an example of map design where having two close shades doesn’t help

{ 2 comments }

A picture saying ‘Sorry’

by Lee Hopkins on January 4, 2010 · View Comments

in PR, clippings, customer service, humour, nonverbal communication

Ensure that someone not caught up in the emotion of the moment proof reads it first

{ 2 comments }

10 tips for talking to GOM*: Tip Four

by Lee Hopkins on January 1, 2010 · View Comments

in PR, Revenue models, clippings, customer service, ethics, humour, marketing, strategy, tools

Offer me positive messages about slowing down or even halting degenerative or age-related illnesses

{ 0 comments }

BCR 057: on vests and giving employees access

by Lee Hopkins on December 31, 2009 · View Comments

in BCR pod/vidcast, PR, customer service, internal communications, marketing, micro-blogging, tools, videoblog

why you should let your employees access social networking sites and social media tools

{ 0 comments }

Melcrum delegates: Resources page updated

by Lee Hopkins on November 19, 2009 · View Comments

in customer service, public speaking

I have updated my resources page to include some red-hot material

{ 0 comments }

10 tips for talking to GOM: Tip Three

by Lee Hopkins on November 5, 2009 · View Comments

in PR, Revenue models, clippings, customer service, ethics, humour, marketing, tools

Here’s the third of 10 ‘clues’ you need to ‘get’ if you want to engage meaningfully with curmudgeons like me.

{ 1 comment }

10 tips for talking to GOM: Tip Two

by Lee Hopkins on November 4, 2009 · View Comments

in PR, Revenue models, customer service, ethics, humour, marketing, tools

Here’s the second of 10 ‘clues’ you need to ‘get’ if you want to engage meaningfully with curmudgeons like me.

{ 1 comment }

10 tips for talking to GOM: Tip One

by Lee Hopkins on November 3, 2009 · View Comments

in PR, Revenue models, customer service, ethics, humour, marketing

Here’s the first of 10 ‘clues’ you need to ‘get’ if you want to engage meaningfully with curmudgeons like me.

{ 3 comments }