From the category archives:

internal communications

Social Media *IS* behind the firewall, friends!

by Lee Hopkins on January 13, 2010 · View Comments

in academic research, internal communications, strategy, tools

the business case: there is visible return on investment

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BCR 057: on vests and giving employees access

by Lee Hopkins on December 31, 2009 · View Comments

in BCR pod/vidcast, PR, customer service, internal communications, marketing, micro-blogging, tools, videoblog

why you should let your employees access social networking sites and social media tools

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The Communications Big Picture with Shel Holtz

by Lee Hopkins on December 22, 2009 · View Comments

in PR, internal communications, marketing, strategy, tools

G’day! Thanks for returning!Look, it’s not often I promote Ragan Communications, even though they do a tremendous amount of work for the North American business communicator (as Melcrum does for the European and Australasian), but I just HAVE to talk about an upcoming webinar.
My mate Shel Holtz (@shel) is running a 60-minute webinar on the [...]

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Communication that can lead to conflict

by Lee Hopkins on December 22, 2009 · View Comments

in academic research, internal communications, lifehack, tools

Just received my courtesy copy of the 2nd Australasian edition of Wood, Zefane, Fromholtz, Wiesner and Creed’s core textbook, ‘Organisational Behaviour: Core Concepts and applications’ (Wiley).
It’s part of the fun that comes from being a psychologist as well as a business communicator; never a dull life!
Very flattered, because again they have referenced by article on [...]

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Letting employees speak: Telstra and employee social media training

by Lee Hopkins on December 17, 2009 · View Comments

in PR, Second Life & 3D virtual worlds, ethics, internal communications, marketing, nonverbal communication, strategy, tools

The participants around the board room table viewed me with some skepticism. I was right, guys, wasn’t I :-)

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“Social Media is a load of time-wasting rubbish!”

by Lee Hopkins on September 7, 2009 · View Comments

in PR, blogging, customer service, internal communications, marketing, micro-blogging, podcasting, tools, videoblog

The wise communicator will get involved as soon as possible, even if just in a small way, lest their own career prospects become limited

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Top video interview tips from Melcrum’s Social Media workshop

by Lee Hopkins on June 26, 2009

in clippings, internal communications, interviews, tools, videoblog

Avoid fancy shots – zooming in and out can be distracting and also waste battery power.

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See me at the Melcrum Strategic Comms Management Summit, September in Sydney

by Lee Hopkins on June 22, 2009

in internal communications, public speaking, tools

Look, if you really just want to see me and not attend the full Summit you can, but I reckon you’d be a mug to miss out on the others…

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Daft signage: doing what they ask gets me in trouble

by Lee Hopkins on May 22, 2009

in customer service, internal communications, nonverbal communication

I love finding examples of bizarre signage. This particular sign appears on the counter of a government health centre and got me all sorts of irritated looks when I kept doing as it politely instructed.
Anyone would think government workers don’t have a sense of humour!

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New research: Exit interviews reveal real reason people leave

by Lee Hopkins on April 18, 2009

in clippings, internal communications, interviews

T he University of South Australia’s Centre for Human Resource Management has found that 31 per cent of organisational leavers are poached away. But of even greater concern is the finding that just under half of all employees who left their employer did so because of a bad experience, such as being passed over for [...]

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