nonverbal communication

Look around your office or workplace. You may not immediately notice, but for the first time ever, most workplaces have five generations of workers within. As noted in a recent leadership article from, prior years have seen three or four generations at a time, resulting in some differences in work behaviour. But now, with […]

The recent PRISM debacle has reminded us just how horrible some PowerPoint slide shows can be, EVEN WHEN the topic is so important. One designer decided to rework them — see if you agree they are an incredible degree of ‘better’ after their intervention.   Dear NSA, let me take care of your slides. from […]

Infographics have been hot stuff for at least two years and if your organisation is not creating them to showcase/highlight your points of view then you are missing out on a powerful positioning tool.

Body language for leaders

by Lee Hopkins on August 15, 2012 · 1 comment

in clippings,nonverbal communication

My friend Carol Kinsey Goman has written a number of great books on body language. Her latest, The Silent Language of Leaders: How Body Language Can Help—or Hurt—How You Lead, is a cracker of a book. Carol has recently written a great article over on my articles website, Body language will make or break future […]

If you’re not a writer, the prospect of writing a business proposal can sound a little intimidating. This article will show you that it’s not as difficult as you may imagine. First of all, you know your business and what you have to offer, so you know how to talk about your services. Now, all you have to do is put yourself in the potential client’s place, and write your information in an easy to follow sequence.

There’s a fabulous discussion and dissection of the ‘Komen for the Cure’ PR debacle over at FIR. Shel Holtz, Neville Hobson and Dan York give their views on the kerfuffle.

If you want to be taken seriously on the social network where professional people hang out, you’d better make sure your spelling is up to scratch. Spell check your work before you hit ‘publish’ on your adverts

Effective graphics clarify messages, simplify them for easier and quicker consumption, and convey specific messages for specific purposes. The next time you are compiling a report, pick the right graphic tool for the job.

Changing the way an individual thinks and communicates requires a concerted effort but the rewards include a sustaining business and more business as customers or clients need this type of service. In return, they tell others about the business that provides them with their needs.

Why do coffee shops in Australia fail in the most basic of customer service elements?