My heart goes out to the professional communicators that I meet, no matter what their official job title, who want to engage with their council’s constituents in this new social world but who are held back by the slow, cautious beast of democracy
It’s a brilliant piece of user-generated campaigning, and something that every organisation needs to be prepared to counter when it happens to them
It’s no wonder that smart councils are working with communication experts to determine how best to enter into and maintain relevancy within the new online social world. Will your council enter this new communication world with confidence or with trepidation? Because you will enter it at some stage, make no doubt. It makes sense to plan your entrance into the social world, doesn’t it?
Back only a few short years ago—say, a decade—if your company became the focus of attention for the wrong reasons you had plenty of time to prepare a response. You could compose your media releases, prep your CEO and organise your mainstream media response. That was then. This is now. Today the social world spreads [...]
Forbes Magazine has a great article on how major companies are just not ‘getting it’ when it comes to Facebook and social media. Says Forbes: Dealing with customers on social sites reveals "a fundamental shift in customer service," March says. Complaints used to be viewed as a nuisance, but ignoring dissatisfaction on Facebook and Twitter [...]
We were bribed with the opportunity to sit in the new Cruze Hatch, a locally-made and Australian-designed new car from the Holden stable
Social media is all about interaction with others. Communication is key, and you must make an effort to communicate with your website’s visitors and your social media circles
It’s Day Two of the landgrab rush on Google Plus. Companies are finally allowed to go in and build their spaces, no doubt replicating what they already have on Facebook. I set up my own page on Google+ (as I did on Facebook) as a way of testing how it all works for businesses. Michelle [...]
I know that folks like Shel Holtz are big fans of Google+; time for me to ramp up my interest level, if only for the professional-level chats that occur there.
Courtesy of the folks at Headshift/Dachis Group comes an infographic that speaks volumes about the benefits of turning your business into a social one.