Posts tagged as:

australia

BCR055: Dinner with Adrian Cropley

by Lee Hopkins on November 29, 2009 · View Comments

in BCR pod/vidcast, podcasting

fabulous dinner recently with self and the equally fabulous Adrian Cropley

 
icon for podpress  BCR055: Dinner with Adrian Cropley at a greasy spoon [62:41m]: Play Now | Play in Popup | Download

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BCR054: Telstra joins the conversation again

by Lee Hopkins on November 4, 2009 · View Comments

in BCR pod/vidcast, blogging, videoblog

How many other Aussie company cultures are ready stop being fish-sphincteringly closed?

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GOC 002: On sex with Danish blondes, Twitter and QR Codes

by Lee Hopkins on October 19, 2009 · View Comments

in BCR pod/vidcast, comms cafe podcast, podcasting

29 minutes and 22 seconds of disarmingly direct business communication conversation

 
icon for podpress  GOC 002: On sex with Danish blondes, Twitter and QR Codes [29:23m]: Play Now | Play in Popup | Download

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BCR 048: Praising great customer service – is it THAT HARD?!?!?

by Lee Hopkins on August 2, 2009

in BCR pod/vidcast, PR, customer service

G’day! Thanks for returning!Another in what may well turn out to be a long line of my videos pointing out how hard some Aussie companies make it for their customers to leave positive feedback. I come to praise Caesar, not bury him — but some companies don’t let me do either.

 

Technorati Tags: bcr048,customer service,qantas,australia,business communication,feedback,lee [...]

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Grumpy Old Communicators – good grief!

by Lee Hopkins on July 9, 2009

in BCR pod/vidcast, clippings, podcasting

Yes, those two intrepid curmudgeons, Jenkins and Hopkins, are back at the CommsCafe.

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On Sarah Thomas and PR’s role in corporate Social Media

by Lee Hopkins on April 9, 2009

in PR, Second Life & 3D virtual worlds, customer service, internal communications, marketing, micro-blogging

This is what happens when marketers and salespeople get hold of a channel designed for conversation and the flow of information and not for unwanted and unrequested sales spiel (aka spam).

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2DMNZ Keynote: Australia and Social Media

by Lee Hopkins on March 17, 2009

in PR, Second Life & 3D virtual worlds, blogging, marketing, micro-blogging, podcasting, public speaking, videoblog

As part of the 2nd Digital Media Summit I recently attended in Auckland, New Zealand, here are the slides I presented on the current state of social media in Australia.

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More than words can say

by Lee Hopkins on February 10, 2009

in Victorian bushfires, ethics, nonverbal communication

Tears pouring unashamedly down my face now. Goodness, I love my country.

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Lessig and the generational transformation

by Lee Hopkins on January 15, 2009

in clippings, ethics, politics

It’s a pity that our Australian politicians are too afraid to spend on broadband infrastructure, despite their claims to the contrary.

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Dell: This is getting ridiculous. Please fix.

by Lee Hopkins on January 2, 2009

in customer service, tools

Please, Dell Australia, help me resolve this issue. Please. Otherwise I may never buy another Dell again.

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