Posts tagged as:

customer service

The Communications Big Picture with Shel Holtz

by Lee Hopkins on December 22, 2009 · View Comments

in PR, internal communications, marketing, strategy, tools

G’day! Thanks for returning!Look, it’s not often I promote Ragan Communications, even though they do a tremendous amount of work for the North American business communicator (as Melcrum does for the European and Australasian), but I just HAVE to talk about an upcoming webinar.
My mate Shel Holtz (@shel) is running a 60-minute webinar on the [...]

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BCR 048: Praising great customer service – is it THAT HARD?!?!?

by Lee Hopkins on August 2, 2009

in BCR pod/vidcast, PR, customer service

Another in what may well turn out to be a long line of my videos pointing out how hard some Aussie companies make it for their customers to leave positive feedback. I come to praise Caesar, not bury him — but some companies don’t let me do either.

 

Technorati Tags: bcr048,customer service,qantas,australia,business communication,feedback,lee hopkins

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Happy Happy — my blog lives again

by Lee Hopkins on July 26, 2009 · View Comments

in blogging, customer service, housekeeping, tools

Thanks to the wonderful customer support folks at Bluehost.com I am back online — my own tinkering and a slight database hiccup meant that my blog had disappeared for the last 48-72 hours.
Thank you again, bluehost team!

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BCR043: 3rd July 2009

by Lee Hopkins on July 3, 2009 · View Comments

in BCR pod/vidcast, clippings, marketing, videoblog

a customer service person rang me to say that they “weren’t allowed to view blogs in case they were inappropriate!”

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On customer service and why Qantas is my preferred airline

by Lee Hopkins on June 23, 2009 · View Comments

in customer service

To Debbie Richards, James Langanke and Tricia Langdren: thank you from the bottom of my heart.

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Dell Australia delivers on customer service

by Lee Hopkins on January 5, 2009

in PR, customer service, tools

Now, if I could only win the lottery and pick up one of their faster-than-a-speeding-bullet XPS series notebooks or desktops

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Dell: This is getting ridiculous. Please fix.

by Lee Hopkins on January 2, 2009

in customer service, tools

Please, Dell Australia, help me resolve this issue. Please. Otherwise I may never buy another Dell again.

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Social networks: the next phase

by Lee Hopkins on April 1, 2008 · View Comments

in marketing

Socially useful sites — ‘what I think about something’ — is the next phase of evolution for social networks, who are mostly currently at the ‘who I am as a person’.
Tying in nicely with my report this week for FIR comes an article from the Beeb about the next development in social networks.
Already there [...]

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PR Disasters » New Comms Review; a one way forum?

by Lee Hopkins on March 26, 2008 · View Comments

in miscellaneous

My mate Gerry McCusker has let us know that even Social Media experts are not too other-worldly as to be excused when they make a ’stuff up’.
Gerry is getting the good ol’ Aussie “irrits” (rhyming slang for “sh!ts”) with Elizabeth Albrycht’s newcommreview, pointing out that a comment he popped up in response to a [...]

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Cook & Hopkins Social Media Report – 3rd Edition

by Lee Hopkins on March 24, 2008 · View Comments

in Second Life, marketing

It’s out now, folks!
[updated: links now work -- oops!] Trevor Cook and I have slaved away in an entirely slavish fashion to produce the all-new, all-singing Third Edition of our runaway best seller. (pssst… it’s free) 
In this year’s Edition every chapter [...]

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