Posts tagged as:

customer service

G’day! Thanks for returning!Look, it’s not often I promote Ragan Communications, even though they do a tremendous amount of work for the North American business communicator (as Melcrum does for the European and Australasian), but I just HAVE to talk about an upcoming webinar. My mate Shel Holtz (@shel) is running a 60-minute webinar on [...]

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Another in what may well turn out to be a long line of my videos pointing out how hard some Aussie companies make it for their customers to leave positive feedback. I come to praise Caesar, not bury him — but some companies don’t let me do either.   Technorati Tags: bcr048,customer service,qantas,australia,business communication,feedback,lee hopkins

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Thanks to the wonderful customer support folks at Bluehost.com I am back online — my own tinkering and a slight database hiccup meant that my blog had disappeared for the last 48-72 hours. Thank you again, bluehost team!

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a customer service person rang me to say that they “weren’t allowed to view blogs in case they were inappropriate!”

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To Debbie Richards, James Langanke and Tricia Langdren: thank you from the bottom of my heart.

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Now, if I could only win the lottery and pick up one of their faster-than-a-speeding-bullet XPS series notebooks or desktops

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Please, Dell Australia, help me resolve this issue. Please. Otherwise I may never buy another Dell again.

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Social networks: the next phase

by Lee Hopkins on April 1, 2008 · View Comments

in marketing

Socially useful sites — ‘what I think about something’ — is the next phase of evolution for social networks, who are mostly currently at the ‘who I am as a person’. Tying in nicely with my report this week for FIR comes an article from the Beeb about the next development in social networks. Already [...]

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My mate Gerry McCusker has let us know that even Social Media experts are not too other-worldly as to be excused when they make a ‘stuff up’. Gerry is getting the good ol’ Aussie “irrits” (rhyming slang for “sh!ts”) with Elizabeth Albrycht‘s newcommreview, pointing out that a comment he popped up in response to a [...]

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It’s out now, folks! [updated: links now work -- oops!] Trevor Cook and I have slaved away in an entirely slavish fashion to produce the all-new, all-singing Third Edition of our runaway best seller. (pssst… it’s free)  In this year’s Edition every chapter has either been written from scratch or ferociously updated: Introduction Australian organisations: [...]

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