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customer service

customer service

Google+ Pages

by Lee Hopkins on November 9, 2011 · 4 comments

in clippings,marketing,pr,strategy,tools

It’s Day Two of the landgrab rush on Google Plus. Companies are finally allowed to go in and build their spaces, no doubt replicating what they already have on Facebook. I set up my own page on Google+ (as I did on Facebook) as a way of testing how it all works for businesses. Michelle […]

You can use the low-cost/high-touch tools of social media to service your customers and business leads, can’t you?!

Why do coffee shops in Australia fail in the most basic of customer service elements?

Look, it’s not often I promote Ragan Communications, even though they do a tremendous amount of work for the North American business communicator (as Melcrum does for the European and Australasian), but I just HAVE to talk about an upcoming webinar. My mate Shel Holtz (@shel) is running a 60-minute webinar on the future of […]

Another in what may well turn out to be a long line of my videos pointing out how hard some Aussie companies make it for their customers to leave positive feedback. I come to praise Caesar, not bury him — but some companies don’t let me do either.   Technorati Tags: bcr048,customer service,qantas,australia,business communication,feedback,lee hopkins

Thanks to the wonderful customer support folks at Bluehost.com I am back online — my own tinkering and a slight database hiccup meant that my blog had disappeared for the last 48-72 hours. Thank you again, bluehost team!

a customer service person rang me to say that they “weren’t allowed to view blogs in case they were inappropriate!”

To Debbie Richards, James Langanke and Tricia Langdren: thank you from the bottom of my heart.

Now, if I could only win the lottery and pick up one of their faster-than-a-speeding-bullet XPS series notebooks or desktops

Please, Dell Australia, help me resolve this issue. Please. Otherwise I may never buy another Dell again.