It’s Day Two of the landgrab rush on Google Plus. Companies are finally allowed to go in and build their spaces, no doubt replicating what they already have on Facebook. I set up my own page on Google+ (as I did on Facebook) as a way of testing how it all works for businesses. Michelle [...]
Why do coffee shops in Australia fail in the most basic of customer service elements?
Look, it’s not often I promote Ragan Communications, even though they do a tremendous amount of work for the North American business communicator (as Melcrum does for the European and Australasian), but I just HAVE to talk about an upcoming webinar. My mate Shel Holtz (@shel) is running a 60-minute webinar on the future of [...]
Another in what may well turn out to be a long line of my videos pointing out how hard some Aussie companies make it for their customers to leave positive feedback. I come to praise Caesar, not bury him — but some companies don’t let me do either. Technorati Tags: bcr048,customer service,qantas,australia,business communication,feedback,lee hopkins [...]
Thanks to the wonderful customer support folks at Bluehost.com I am back online — my own tinkering and a slight database hiccup meant that my blog had disappeared for the last 48-72 hours. Thank you again, bluehost team! Tweet
a customer service person rang me to say that they “weren’t allowed to view blogs in case they were inappropriate!”
To Debbie Richards, James Langanke and Tricia Langdren: thank you from the bottom of my heart.
Now, if I could only win the lottery and pick up one of their faster-than-a-speeding-bullet XPS series notebooks or desktops
Please, Dell Australia, help me resolve this issue. Please. Otherwise I may never buy another Dell again.