Posts tagged as:

qantas

ONE simple password tool – is THAT too hard?

by Lee Hopkins on October 21, 2009 · View Comments

in tools

All I want is ONE password tool that syncs via the cloud with every other computer I have PLUS a usb stick

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BCR 048: Praising great customer service – is it THAT HARD?!?!?

by Lee Hopkins on August 2, 2009 · View Comments

in BCR pod/vidcast,PR,customer service

G’day! Thanks for returning!Another in what may well turn out to be a long line of my videos pointing out how hard some Aussie companies make it for their customers to leave positive feedback. I come to praise Caesar, not bury him — but some companies don’t let me do either.   Technorati Tags: bcr048,customer [...]

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BCR043: 3rd July 2009

by Lee Hopkins on July 3, 2009 · View Comments

in BCR pod/vidcast,clippings,marketing,videoblog

a customer service person rang me to say that they “weren’t allowed to view blogs in case they were inappropriate!”

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On customer service and why Qantas is my preferred airline

by Lee Hopkins on June 23, 2009 · View Comments

in customer service

To Debbie Richards, James Langanke and Tricia Langdren: thank you from the bottom of my heart.

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