tactics

Our colleagues over at Ragan.com recently ran a social media conference at which Wells Fargo’s Ed Terpening, the bank’s vice president of social media marketing, outlined why and how Wells Fargo ‘plays’ in this space. There are any number of gems in Russell Working’s full article, but here’s a few grabs: If customers are inhabiting [...]

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That master of good sense and social media wisdom, David Berkowitz, recently wrote about the 100 metrics an organisation can use to gauge its effectiveness in reaching out via social media tactics. Those metrics include such elements as 31.  Change in search engine rankings for the site linked to through social media 32.  Change in [...]

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